Refund & cancellation policy

1. What you pay for

Every engagement has two separate components:

• Professional fee — our charge for advisory, drafting, filing and follow-up work.
• Government / statutory fee — amounts payable to the MCA, GST portal, IP India, FSSAI, DGFT, a bank or a registrar, plus stamp duty and any notary or DSC token cost. These are collected at actuals and paid to the authority on your behalf.

2. Cancellation before work starts

If you cancel in writing before we begin work — that is, before any document drafting, DSC procurement, name reservation or portal submission — the professional fee is refunded in full and any unspent statutory amount is returned.

3. Cancellation after work starts

Once work has started, the professional fee is refundable on a pro-rata basis for the stages not yet performed. Costs already incurred on your behalf (DSC tokens, name reservation fees, portal filing fees, stamp duty, notarisation) cannot be recovered from the authority and are therefore not refundable.

4. Statutory fees and application outcomes

Government fees are non-refundable once paid to the concerned authority, including where an application is rejected, objected to or returned. We do not control the decisions or timelines of any government department, and we do not promise approval of any application. Where a rejection results from an error on our side, we re-file the application at no additional professional fee; the statutory fee for the re-filing, if any, is payable at actuals.

5. How to raise a refund request

Email [VERIFY] email address with your order reference and reason. We acknowledge every request and share a written decision with the calculation used. Approved refunds are processed to the original payment method; the time taken to reach your account depends on your bank or payment provider.

6. Grievance escalation

If you are not satisfied with the outcome, escalate to the grievance officer listed on our About page.